Refund Policy
At 26London, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your item, we offer a refund process designed to be straightforward and transparent.
Eligibility for Refund
To qualify for a refund, the following conditions must be met:
1. Items must be returned within 30 days of the delivery date.
2. The returned items must be unused, unwashed, and in their original packaging.
3. The condition of the items must allow them to be resold without any further processing.
4. Proof of purchase, such as the original receipt or order confirmation email, must accompany the return.
Please note that certain items may be non-refundable due to hygiene reasons or other specified conditions. These exceptions will be clearly outlined in the product description.
Initiating a Return
To begin the refund process, you may contact our Customer Service team via email at info@26london.com
Please provide the following details:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will guide you through the next steps, including where and how to ship the item(s) back to us. Please ensure that the package is securely sealed to prevent any damage during transit.
Processing Your Refund
Once we receive your returned item(s), they will be inspected to ensure they meet the eligibility criteria outlined above. This process may take up to 5 business days. If the items are approved for refund:
- The refund will be issued to the original payment method used at the time of purchase.
- Please allow up to 14 business days for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.
If the return does not meet the conditions for a refund, our Customer Service team will notify you promptly and return the items to you at your expense.
Shipping Costs
Unless the return is due to an error on our part (such as receiving the wrong or defective item), customers are responsible for covering the cost of return shipping. We recommend using a tracked and insured service to ensure the safe return of your items, as we cannot be held responsible for items lost in transit.
Non-Refundable Scenarios
Refunds will not be issued under the following circumstances:
- Items returned after 30 days from the delivery date.
- Items that show signs of wear, damage, or alterations.
- Gift cards or promotional items.
Additional Assistance
If you have any concerns or require further clarification regarding our refund policy, please do not hesitate to reach out to us at info@26london.com. Our team is here to assist you and ensure a positive shopping experience with 26London..
Contact Information For questions or concerns regarding these Terms and Conditions, please contact us at:
