Frequently asked questions

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Payments & Ordering

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard). All transactions are securely processed.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for faster checkout.

Returns

What is your return policy?

Due to the personal nature of fragrances, we can only accept returns for unopened, unused products within 14 days of delivery.

What if my product arrives damaged?

Shipping & Delivery

Where do you ship?

We currently ship within the United Kingdom only via tracked courier service.

How long does delivery take?

Orders are typically delivered within 2-4 business days from dispatch. You'll receive tracking information once your order ships.

Product Information

How much fragrance is in each bottle?

Each bottle contains 100ml (3.4 fl oz) of Eau de Parfum.

Are your fragrances suitable for all seasons?

Yes, all XXVI London fragrances are crafted to be worn year-round.

The Curated Custom Collection

How do I order the Curated Custom Collection?

Please contact us at info@26london.com or call +44 20 3488 8026 to discuss your preferences. We'll create a personalized trio of fragrances tailored to you.

Contact & Support

How can I contact you?

Email: info@26london.com

Phone: +44 20 3488 8026

Address: XXVI London, 128 City Road, London, EC1V 2NX, United Kingdom